You would like to change your booking, learn where you can leave your car, how reception is staffed or whether and how a late check-out is possible?
You'll find plenty of information about the most frequently asked questions here. But of course we are also happy to answer your questions personally - by phone or via our contact form.
Please refer also to our current hygiene concept for Bold Hotels for info on hygiene measures.
You can book your desired Bold Hotel via our website and by contacting our reservations department via phone +49 89 2000159-2244 or via email to firstname.lastname@example.org.
Our reservations department is currently available during the following hours:
Monday – Sunday, public holidays: 7 am – 10 pm
It is also possible to book without a credit card. However, it is required if you arrive after 6 pm, for bookings during trade shows and special events, as well as bookings at discounted rates.
If your credit card is charged in advance depends on the rate you have booked. I you booked a discounted rate, for trade shows or during special events your credit card will be charged upfront. More details can be found in the rates' details as well as on your booking confirmation.
The more, the merrier! If you like to book ten rooms or more, please reach out directly to our reservations department via email@example.com or by phone +49 89 2000159-2244.
At the moment we are still working on our own bar & eatery and are therefore not able to offer you a breakfast. However, there are some breakfast options within walking distance.
Your furry friend is welcome upon request and for a fee of €10 per night. We'll prepare a dog basket, a bowl and a small treat accordingly.
There are currently no parking facilities available. However, you will find numerous public parking spots closeby the Bold Frankfurt Messe.
You can book extra beds and children's travel beds for a fee, if availability allows. For bookings with children, please contact our reservations department directly at +49 89 2000159-2244 or via email to firstname.lastname@example.org.
If you book directly on our website, via phone +49 89 2000159-2244 or by email to email@example.com we offer a discount of €5 per booked night. The discount is not available if you book via other portals.
Our hotels offer refundable and non-refundable rates, as well as special rates depending on the hotel. For more information on booking conditions, please contact our reservations department. If you click on BOOK NOW on our website the available rooms and rates will be displayed per hotel after you've selected your travel dates.
We love to be your home away from home! In case your stay exceeds 30 consecutive nights you benefit from discounted longterm rates. For more information, please get on touch with our reservations department via +49 89 2000159-2244 or by email to firstname.lastname@example.org. Please find further info on longstay on our website.
At Bold Frankfurt Messe you have the choice to book a single or double room. Upon request and subject to availability, we will be pleased to arrange for an extra bed at €15 per night.
Direct booking via website
You may cancel or change your booking made via our website using the link on your booking confirmation or with our help at +49 89 2000159-2244 or via email to email@example.com
Direct booking via the reservations department
You can also easily change or cancel a booking made through our reservations department at +49 89 2000159-2244 or by email to firstname.lastname@example.org.
Booking via an online booking portal
Should you have made your booking via e.g. booking.com or HRS, we kindly ask you to contact their corresponding customer service / website. Please refer to your booking confirmation for contact details.
Depending on the rate you booked, there are varying cancellation conditions. Please refer to your booking confirmation for details and if any fees are applicable.
Due to the current situation, our team is there for you daily from 7 am to 10 pm.
On the day of your arrival, you will be able to use your room from 3 pm onwards.
You can make use of your room until 11 am on the day of your departure.
If you don't want to leave just yet: subject to availability and for a fee, you can also check out after 11 am. To arrange for a late check-out, please contact our reception in advance.
In all our hotels, you will pay on arrival at the latest. For more information, please refer to your booking confirmation.
The following credit cards are accepted: MasterCard, VISA Card, American Express Card. You can also pay conveniently by EC card/Maestro or Apple Pay. Cash payment is not possible.
We offer four different room categories, which vary in terms of facilities and special features such as a high-quality equipped kitchenette or glass shower cubicle.You can also find more details about our room categories on our website.
For more information, please contact our reservations department at +49 89 2000159-2244 or email email@example.com.
All our hotels keep you digitally connected to the world - free of charge.
The rooms currently do not have air conditioning, but the rooms and studios have large windows therefore ventilation is a breeze.
No worries about a bad hair day! Every room at the Bold Frankfurt Messe is equipped with a hairdryer.
All things fresh: you will find a fridge in all our rooms and studios. A mini-bar, however, is not available.
Our rooms have no phone or safe. You have the possibility to store your valuables in a safe box at the reception. Our team will be happy to keep an eye on your belongings, which you can pick up whenever you like.
Bold Frankfurt Messe currently does not have its own bar & eatery, but we are working on it. You can find a vending machine on the ground floor with a wide range of snacks and drinks available should you get the munchies.
All Bold Hotels are non-smoking, but if you feel the need you are welcome to go outside where you will find ashtrays.
The laundry service will be happy to take care of any creases or stains. You are also welcome to use our coin-operated washing machine and dryer in the basement. Washing powder is available at reception for a small fee. You can also borrow an iron and ironing board free of charge, subject to availability.