Book now L:Close

Hotels

View all hotels

Campus

Discover Bold Campus

Stories

Gallery

Stories

Gallery

T&Cs

Here is where you can find the Terms and Conditions of Bold Hotels. You can read them and save or print a copy if necessary. 

  • General Terms and Conditions of Bold Hotels

    • § 1 Scope of application

      (1) These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other services and deliveries provided to the customer in this context (so-called hotel accommodation contract) by Bold Hotels, hereinafter referred to as the hotel. These conditions are visibly displayed in each of the Bold Hotels. By this fact alone they are sufficiently brought to the attention of the customers, the parties to the rental agreement as well as third parties within the meaning of the provisions of the German Civil Code.

      (2) The subletting or re-letting of the rented rooms as well as their use for purposes other than accommodation require the prior consent of the hotel in text form, whereby § 540 para. 1 sentence 2 BGB is waived insofar as the customer is not a consumer within the meaning of § 13 BGB.

      (3) The customer's general terms and conditions of business shall only apply if this has been expressly agreed in text form in advance.

      § 2 Conclusion of contract, contractual partner, limitation period

      (1) The contract shall be concluded by the hotel's acceptance of the customer's application. This means that a hotel accommodation contract is already concluded with the customer's telephone order and the hotel's verbal confirmation of the booking. The hotel is free to confirm the room booking in writing.

      (2) The contracting parties are the hotel and the customer. If a third party has ordered on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtors for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.

      (3) All claims against the hotel are generally subject to a limitation period of one year from the statutory commencement of the limitation period. This shall not apply to claims for damages and to other claims, provided that the latter are based on an intentional or grossly negligent breach of duty by the hotel.

      § 3 Services, Prices, Payment, Set-off

      (1) The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

      (2) The customer is obligated to pay the applicable or agreed prices of the hotel for the provision of the rooms and the other services used by the customer. This also applies to services ordered by the customer directly or via the hotel, which are provided by third parties and paid for by the hotel.

      (3) The agreed prices include the taxes and local charges applicable at the time of conclusion of the contract. Not included are local taxes which are owed by the guest according to the respective local law, e.g. visitor's tax.

      (4) The hotel may make its consent to a subsequent reduction requested by the customer in the number of rooms booked, the hotel's services or the length of stay conditional upon a reasonable increase in the price for the rooms and/or for the hotel's other services.

      (5) Unless an advance payment has been agreed, such as in particular pursuant to § 4 para. 2, invoices of the hotel without a due date shall be due for payment without deduction within eight days of receipt of the invoice. The hotel is entitled to declare accrued claims due at any time and to demand immediate payment. In the event of default in payment, the hotel shall be entitled to charge the statutory default interest currently applicable at the rate of 9 percentage points above the base interest rate or, if the customer is a consumer, at the rate of 5 percentage points above the base interest rate. The hotel reserves the right to prove higher damages.

      (6) The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract or thereafter. The amount of the advance payment and the payment dates may be agreed in text form in the contract.

      (7) The customer may only set off or offset an undisputed or legally binding claim against a claim of the hotel.

      (8) The customer agrees that the invoice may be sent to him electronically.

      § 4 Withdrawal, cancellation, non-utilisation of the hotel's services

      (1) The customer may only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, if a statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract. Insofar as a date for withdrawal from the contract free of charge has been agreed between the hotel and the customer in text form, the customer may withdraw from the contract up to that date by declaring the withdrawal to the hotel in text form without triggering payment or damage compensation claims by the hotel.

      (2) Unless otherwise agreed between the hotel and the customer in text form, the following terms of payment and cancellation shall apply:

      a) Standard rate (1-6 nights):
      Payment for the entire stay must be made at the latest on arrival. Cancellation or change free of charge is possible in text form until 6 pm on the day of arrival. In case of cancellation, change or no-show after 6 pm, 90% of the cost of the first night will be charged. During the stay, a cancellation or change is possible in text form with a notice period of one day. Should departure take place before the deadline, 90% of the costs for the nights from the day of departure to the end of the deadline will be charged. Breakfast services booked and not used will be refunded in full.

      b) Standard rate (7-29 nights):
      Payment for the full stay must be made at the latest on arrival. Cancellation or modification free of charge is possible in text form with a notice period of two days prior to arrival. In case of cancellation, modification or no-show after the aforementioned deadline, 90% of the cost of the first two nights will be charged. During the stay, a cancellation or change is possible in text form with a notice period of two days. Should departure take place before the deadline, 90% of the costs for the nights from the day of departure to the end of the deadline will be charged. Breakfast services booked and not used will be refunded in full.

      c) Standard rate (from 30 continuous nights):
      The rent to be paid is generally due in advance. Payment for the complete stay (advance rental payment, deposit and final cleaning fee incl. 7% VAT for the first month) must be made at the latest upon arrival. A cancellation or change free of charge is possible in text form with a notice period of 14 days before arrival for bookings of up to ten rooms. This is subject to there being no trade fair or special event in that month, in which case the deadline is 28 days before arrival. In the event of cancellation, change or no-show after the above deadlines, 90% of the cost of the first 14 or 28 nights will be charged. During the stay, a cancellation or change is possible in text form with a notice period of 14 days, effective at the earliest with the end of the minimum stay of 30 nights. Should departure take place before the end of the period, 90% of the cost of the nights from the day of departure to the end of the period will be charged, again taking into account the minimum stay of 30 days. Breakfast services booked and not used will be refunded in full.

      d) Best Rate (What is this? Further explanation from Operative, if applicable).
      Once a booking has been made, it cannot be cancelled or changed free of charge. The full booking amount will be charged to the client's credit card immediately after booking.

      e) Trade fairs and special events:
      In the event of a booking during trade fairs or for special events, the payment and cancellation conditions agreed separately via the reservation confirmation shall apply.

      f) Groups and package bookings:
      For bookings of ten or more rooms and package bookings, the payment and cancellation conditions agreed separately in the reservation confirmation shall apply.

      (3) The hotel shall offset the income from renting the rooms to other parties as well as the expenses saved.

      (4) If the rooms are not let to other parties, the hotel may make a flat-rate deduction for expenses saved.

      (5) The customer is at liberty to prove that the above-mentioned claims did not arise or did not arise in the amount claimed.

      § 5 Cancellation by the hotel

      (1) If an agreed or requested advance payment or security deposit is not made, the hotel shall be entitled to withdraw from the contract.

      (2) Furthermore, the hotel shall be entitled to withdraw from the contract extraordinarily for objectively justified reasons, in particular if

      -force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract;
      -rooms or rooms are booked with misleading or false information or concealment of essential facts such as identity of the customer, ability to pay, purpose of stay;
      -the hotel has reasonable grounds to assume that the use of the service may jeopardise the smooth operation of the business, the security or the reputation of the hotel in public, without this being attributable to the hotel's sphere of control or organisation;
      -the purpose or occasion of the stay is unlawful;
      -there is a violation of § 1 paragraph 2.

      (3) The justified withdrawal of the hotel does not justify a claim for damages on the part of the customer.

      § 6 Room provision, room handover, room return

      (1) The customer does not acquire a claim to the provision of specific rooms unless this has been expressly agreed in text form.

      (2) Booked rooms shall be available to the customer from 3 p.m. on the agreed day of arrival.

      (3) The customer has no right to earlier provision.

      (4) On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11 a.m. at the latest. Thereafter, the hotel may charge 50% of the full accommodation price (list price) due to the late vacating of the room for its use in excess of the contract until 6 p.m., and 100% from 6 p.m. onwards. Contractual claims of the customer are not justified by this. The customer shall be at liberty to prove that the hotel has not incurred any or a significantly lower claim to a usage fee.

      § 7 Liability of the Hotel

      (1) The hotel's liability for its own fault and the fault of its vicarious agents shall be limited to intent and gross negligence, irrespective of the legal grounds, but subject to § 7 para. 1 sentence 2. This limitation of liability shall not apply to claims arising from product liability, a guarantee assumed by the hotel and claims based on injury to life, limb or health. Further claims for damages are excluded unless otherwise provided for in § 7. In the event of disruptions or defects in the hotel's services, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable for him to remedy the disruption and to keep any possible damage to a minimum.

      (2) The hotel is not the custodian of objects of any kind brought into the hotel room by the guest and is therefore only liable in cases of intent and gross negligence. This applies in particular to valuables. The customer is expressly advised that the hotel does not provide storage facilities in a room safe, hotel safe or any other type of storage. Items left in the generally accessible areas and rooms of the hotel, in the hotel lounge or in the technical facilities shall also not be deemed to have been brought in. Bringing in by the guest is therefore at the guest's own risk. The hotel is also not the custodian for luggage left in the hotel, such as suitcases, bags or other items, which are left in the hotel after vacating the rooms, including in suitcase storage areas available for this purpose, and are collected later.

      (3) Insofar as a parking space is made available to the customer in a hotel garage or in a hotel car park, even for a fee, this shall not constitute a safekeeping contract. In the event of loss of or damage to motor vehicles parked or manoeuvred on hotel property and their contents, the hotel shall be liable only in the event of intent or gross negligence.

      § 8 Final Provisions

      (1) Amendments or supplements to the contract, the acceptance of the application or these General Terms and Conditions shall be made in text form. Unilateral amendments or supplements by the customer shall be invalid.

      (2) The place of performance and payment is the registered office of the hotel.

      (3) The exclusive place of jurisdiction - also for disputes regarding cheques and bills of exchange - in commercial transactions shall be the registered office of the hotel. If the customer fulfils the prerequisite of Section 38 (2) of the German Code of Civil Procedure (ZPO) and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.

      (4) German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

      (5) Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

      (6) In accordance with the legal obligation, the hotel points out that the European Union has set up an online platform for the out-of-court settlement of consumer disputes ("ODR platform"): https://ec.europa.eu/consumers/odr/. However, the Hotel does not participate in the dispute resolution procedure before consumer arbitration boards.


      Munich, July 2021

  • General Terms and Conditions of the Bold Campus

    • Section 1 Scope of application

      1. These Terms and Conditions shall apply to contracts for the rental of conference, banquet and event rooms at the Bold Campus for the purpose of host events such as seminars, conferences, banquets, etc., as well as to all other services and deliveries of the Hotel or Bold Campus (hereinafter uniformly referred to as "Hotel") in connection therewith.
      1.1 The subletting or reletting of the rooms, areas or showcases provided as well as the invitation to interviews, sales or similar events shall require the Hotel's prior written consent, where by Section 540 (1) sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer.
      2. These Terms and Conditions also apply to contracts for the rental of hotel rooms of Bold Campus for lodging purposes, as well as all other services and deliveries provided by the hotel for the customer.
      2.1 The subletting or reletting of the rooms provided as well as their use for purposes other than accommodation require the prior written consent of the hotel, whereby § 540 paragraph 1 sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer. 3.
      3. The customer's terms and conditions shall apply only if expressly agreed in writing in advance.

      Section 2 Conclusion of Contract, Contracting Parties, Liability, Statute of Limitations

      1. The contract shall be concluded by the hotel's acceptance of the customer's application; these are the contracting parties.
      2. If a third party has ordered on behalf of the customer, that party shall be liable to the hotel together with the customer as joint and several debtors for all obligations under the contract, provided that the hotel has received a corresponding declaration from the third party.
      3. If the customer/orderer is not the organiser himself or if a commercial intermediary or organiser is engaged by the organiser, the organiser shall be jointly and severally liable with the customer for all obligations arising from the contract, provided the hotel has a corresponding declaration from the organiser.
      4. The hotel shall be liable for its obligations under the contract with the due care of a prudent businessman. Claims of the customer for damages are excluded. Excluded from this are damages from injury to life, body or health if the hotel is responsible for the breach of duty and other damages based on an intentional or grossly negligent breach of duty by the hotel. A breach of duty by the hotel shall be deemed equivalent to a breach of duty by a legal representative or vicarious agent. In the event of disruptions or defects in the hotel's services, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what is reasonable to him in order to remedy the disruption and to keep any possible damage to a minimum. In addition, the customer is obliged to inform the hotel in good time of the possibility of an exceptionally high level of damage.
      5. The limitation of claims of the customer shall generally be governed by the statutory provisions. In deviation from § 195 BGB (German Civil Code), the limitation period for all claims of the customer shall be 1 year. Excluded from this are claims due to a defect in the cases of § 438 para. 1 no. 2 and § 634a para. 1 no. 2 BGB. Notwithstanding § 199 para. 3 no. 1 BGB and § 199 para. 4 BGB, claims for damages and other claims shall become statute-barred 5 years after they arise, irrespective of knowledge or grossly negligent ignorance. The above exceptions shall not apply if the hotel is guilty of intent. All claims against the hotel shall generally become statute-barred after 1 year from the beginning of the knowledge-dependent regular limitation period of § 199 para. 1 of the German Civil Code (BGB). Claims for damages shall become statute-barred after 5 years irrespective of knowledge. The reductions in the statute of limitations shall not apply to claims based on a wilful or grossly negligent breach of duty by the hotel.

      Section 3 Services, Prices, Payment, Offsetting

      1. The hotel is obligated to provide the services ordered by the customer and promised by the hotel.
      2. The customer is obligated to pay the hotel's agreed or customary prices for these and other services used. This shall also apply to services and expenses of the hotel to third parties arranged by him, in particular also to claims of copyright collecting societies.
      3. The agreed prices include the respective statutory value added tax. If the period between the conclusion of the contract and the event exceeds 4 months and if the price generally charged by the hotel for such services increases, the contractually agreed price may be increased by a reasonable amount, but by no more than 5%.
      4. The prices may furthermore be changed by the hotel if the customer subsequently requests changes in the number of rooms booked, the hotel's services or the length of stay of the guests and the hotel agrees thereto.
      5. Invoices of the hotel without a due date are payable within 10 days of receipt of the invoice without deduction. The hotel is entitled to call in accrued claims at any time and to demand immediate payment. In the event of default in payment, the hotel shall be entitled to charge interest at a rate of 8% above the base rate or, in the case of legal transactions involving a consumer, 5% above the base rate. The hotel reserves the right to prove higher damages.
      6. The hotel is entitled to demand a reasonable advance payment at any time. The amount of the advance payment and the payment dates may be agreed in writing in the contract.
      7. The customer may only set off or reduce a claim against a claim of the hotel with an undisputed or legally binding claim.

      Section 4 Withdrawal by the customer (cancellation) / non-utilisation of the hotel's services

      1. If the hotel and the customer have agreed in writing on a date for withdrawal from the contract free of charge, the customer may withdraw from the contract up to that date without triggering any claims for payment or damages on the part of the hotel. If a withdrawal or cancellation is not made in due time, the agreed price under the contract shall be payable even if the customer does not make use of contractual services. This shall not apply in the event of a breach of the hotel's obligation to show consideration for the rights, legal interests and interests of the customer, if the customer can no longer reasonably be expected to adhere to the contract as a result or is entitled to any other statutory or contractual right of withdrawal.
      2. Cancellation periods and fees: In the event of cancellation of the booking / withdrawal from the contract after the contractually agreed cancellation date free of charge, the cancellation fees listed below shall apply:

      For groups up to 15 persons:
      » up to 4 weeks before the event free of charge
      » 4 weeks or less prior to the event 75%*
      » 2 weeks or less prior to the event 90%*
      » in case of no-show 100%*

      From 16 to 60 persons:
      » up to 8 weeks before the event free of charge
      » 8 weeks or less before event 50%* " 4 weeks or less before event
      » 4 weeks or less before the event 75%* " free of charge
      »2 weeks or less before the event 90%*.
      » in case of no-show 100%*

      From 61 persons:
      » free of charge up to 12 weeks before the event
      » 12 weeks or less before the event 25%*
      » 8 weeks or less before the event 50%*
      » 4 weeks or less before the event 75%*
      » 2 weeks or less before the event 90%*
      » in case of no-show 100%*

      * of the total of the booked services.

      3. The deduction of saved expenses is taken into account by the above scale. The customer is at liberty to prove that the above-mentioned claim did not arise or did not arise in the amount claimed.

      Section 5 Cancellation by the hotel

      1. If the customer's right to withdraw from the contract free of charge within a certain period has been agreed in writing, the hotel shall be entitled for its part to withdraw from the contract during this period if other customers inquire about the contractually booked event rooms and the customer does not waive his right of withdrawal upon inquiry by the hotel.
      2. If an agreed advance payment or an advance payment requested in accordance with III.6 above is not made, the hotel shall also be entitled to withdraw from the contract.
      3. Furthermore, the hotel shall be entitled to withdraw from the contract for objectively justified reasons, for example if force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract; events are booked under misleading or false statements of material facts, e.g. of the customer or purpose; the hotel has reasonable grounds to assume that the event may jeopardise the smooth operation of the business, the safety or the reputation of the hotel in the public, without this being attributable to the hotel's sphere of control or organisation. If, in the event of a cessation of business, it becomes impossible to fulfill the contract, the hotel may withdraw from the contract up to 12 weeks before the booked use of the service.
      4. in the event of justified withdrawal by the hotel, the customer shall have no claim to compensation.

      Section 6 Changes in the number of participants and the event time

      1. In the event of a reduction in the number of participants, the above cancellation conditions shall apply.
      2. In the event of an upward deviation, the actual number of participants shall be charged.
      3. In the event of a reduction or increase in the number of participants, the hotel shall be entitled to reset the agreed prices and to change the confirmed rooms, unless this is unreasonable for the customer.
      4. If the agreed start or end times of the event are postponed and the hotel agrees to these deviations, the hotel may charge appropriately for the additional service provided, unless the hotel is at fault.

      Section 7 Bringing Food and Beverages

      As a general rule, the customer may not bring food and beverages to events. Exceptions require a written agreement with the hotel. In such cases, a contribution to cover overhead costs shall be charged ("corkage fee"). Food and beverages may not be taken out of the restaurant. The same applies to the filling of bottles brought in at the beverage stations.

      Section 8 Provision, handing over and return of rooms

      1. The customer shall not acquire any claim to the provision of specific rooms.
      2. As a rule, booked rooms shall be available to the customer from 3.00 p.m. on the agreed day of arrival. The customer has no right to earlier availability.
      3. The rooms must be vacated and made available to the hotel by 11.00 a.m. at the latest on the agreed day of departure. Thereafter, the hotel may charge € 25.00 for late vacating of the room for its use in excess of the contract until 5.00 p.m.; from 5.00 p.m. 100% of the list price shall be charged. Contractual claims of the customer are not justified by this. The customer shall be at liberty to prove that the hotel has not incurred any claim to a usage fee or that the claim is significantly lower.

      Section 9 Technical facilities and connections

      1. Insofar as the hotel procures technical and other equipment from third parties for the customer at the customer's instigation, it shall act in the name of, on the authority of and for the account of the customer. The customer shall be liable for the careful handling and proper return of the equipment. He shall indemnify the hotel against all claims of third parties arising from the provision of such facilities.
      2. The use of the customer's own electrical equipment using the hotel's power supply system requires the hotel's written consent. Any malfunctions or damage to the hotel's technical equipment resulting from the use of such equipment shall be borne by the customer insofar as the hotel is not responsible for such malfunctions or damage. The hotel may charge a flat rate for the electricity costs incurred through the use of such equipment.
      3. The customer is entitled, with the hotel's consent, to use his own telephone, fax and data transmission equipment. The hotel may charge a connection fee for this.
      4. If suitable hotel facilities remain unused due to the connection of the customer's own facilities, an outage fee may be charged.
      5. Faults in technical or other equipment provided by the hotel shall be remedied immediately if possible. Payments may not be withheld or reduced insofar as the hotel is not responsible for such disruptions.

      Section 10 Loss of or damage to items brought along

      1. Exhibits or other items, including personal items, brought to the event are located in the event rooms or in the hotel at the customer's risk. The hotel accepts no liability for loss, destruction or damage, including financial loss, except in cases of gross negligence or intent on the part of the hotel. This does not apply to damage resulting from injury to life, limb or health.
      2. Decorative material brought into the hotel must comply with fire protection requirements. The hotel shall be entitled to demand official proof thereof. If such proof is not provided, the hotel shall be entitled to remove any material already brought in at the customer's expense. Due to possible damage, the installation and attachment of objects must be agreed with the hotel in advance.
      3. Any exhibition or other items brought into the hotel must be removed immediately after the end of the event. If the customer fails to do so, the hotel may remove and store them at the customer's expense. If the items remain in the event room, the hotel may charge reasonable compensation for use for the duration of their stay. The customer shall be at liberty to prove that the above claim has not arisen or has not arisen in the amount claimed.

      Section 11 Liability of the customer for damage

      1. If the customer is an entrepreneur, he shall be liable for all damage to the building or inventory caused by event participants or visitors, employees, other third parties from his area of business or himself.
      2. The hotel may require the customer to provide appropriate security (e.g. insurance, deposits, guarantees).
      3. The hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions, i.e. up to one hundred times the room rate, up to a maximum of € 3,500 and for money, securities and valuables up to € 800. Money, securities and valuables up to a maximum value of € 7,500 can be kept in safe deposit boxes at the reception. The hotel recommends making use of this possibility. Liability claims shall lapse unless the customer notifies the hotel immediately after becoming aware of the loss, destruction or damage (§ 703 BGB).
      4. Insofar as a parking space is made available to the customer in the hotel garage or in a hotel car park, even for a fee, this shall not constitute a safekeeping contract. The hotel shall not be liable for the loss of or damage to motor vehicles parked or manoeuvred on the hotel's property or their contents, except in cases of intent or gross negligence. This also applies to vicarious agents of the hotel.
      5. Wake-up calls shall be carried out by the hotel with the utmost care. Messages, mail and consignments of goods for the guests shall be handled with care. The hotel shall assume responsibility for delivery, safekeeping and - upon request - forwarding of the same against payment.

      Section 12 Final Provisions

      1. Any amendments or additions to the contract, the acceptance of the application or these General Terms and Conditions shall be made in writing. Unilateral amendments or supplements by the customer are invalid.
      2. The place of performance and payment shall be the registered office of the respective hotel.
      3. The exclusive place of jurisdiction - also for disputes regarding cheques and bills of exchange - in commercial transactions shall be the registered office of the hotel. Insofar as a contractual partner fulfils the prerequisite of § 38 para. 2 ZPO (German Code of Civil Procedure) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.
      4. German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.
      5. Should individual provisions of these General Terms and Conditions be invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

      Königstein, June 2021