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FAQ
Frequently asked questions

You would like to change your booking, learn where you can leave your car, how reception is staffed or whether a late check-out is possible?

You'll find plenty of information about the most frequently asked questions here. But of course we are also happy to answer your questions personally - by phone or via our contact form.

Please refer also to our current hygiene concept for Bold Hotels for info on hygiene measures.

Illustration FAQ Bold MUC Giesing

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  • Booking, Change, Cancellation

    • How can I book a room at Bold Hotels?

      You can book your desired Bold Hotel via our website and by contacting our reservations department via phone +49 89 2000159-2244 or via email to booking@bold-hotels.com. If you're booking directly with us, you benefit from our direct booking discount.

      What is the direct booking discount?

      If you book directly on our website, via phone +49 89 2000159-2244 or by email to booking@bold-hotels.com we offer a discount of €5 per booked night. The discount is not available for bookings via other booking portals.

      When can I reach reservations at Bold Hotels?

      Our reservations department is currently available during the following hours:

      Monday – Friday: 7.30 am – 9 pm
      Saturday, Sunday, public holiday: 9 am – 5.30 pm

      Do I need a credit card to book a room?

      It is also possible to book without a credit card. However, it is required if you arrive after 6 pm, for bookings during trade shows, Oktoberfest and special events, as well as bookings at discounted rates.

      Is my credit card charged in advance?

      That depends on the rate you have booked. In case of bookings at a discounted rate, for trade shows, or during special events your credit card will be charged in advance. You can find more details in the rates' details as well as on your booking confirmation.

      Is it possible to make a group reservation?

      In case you would like to book ten rooms or more, please reach out directly to our reservations department via booking@bold-hotels.com.

      Is breakfast offered at Bold Munich Giesing

      Start the day right with some yummy breakfast! For €12.80 you can fuel up and in case you're running late or prefer to indulge yourself later, simply let our team at the reception know. We'll be happy to pack your breakfast for you - sustainably, of course.

      Can I bring my dog to the hotel?

      Your furry friend is welcome upon request and for a fee of €10 per night. We'll prepare a dog basket, a bowl and a small treat accordingly.

      Is there a parking lot available at Bold Munich Giesing?

      Yes, the hotel has its own underground car park (max. height: 1,90 m). Please bear in mind that parking spaces cannot be reserved in advance. The fee for parking is €10 per vehicle and night.

      Are there extra beds or folding beds for children available?
      How do I book these?

      Bold Munich Giesing offers extra beds and folding beds for children according to availability and depending on the age of the child for an additional fee. If you would like to book with children, please reach out directly to our reservations department via +49 89 2000159-2244 oder via email to booking@bold-hotels.com.

      Which rates are offered at Bold Munich Giesing?

      Our hotels offer refundable and non-refundable rates, as well as special rates depending on the hotel, e.g. certain promotions. For more information on booking conditions, please contact our reservations department.

      In any case, if you click on BOOK NOW on our website. After you've selected your travel dates the available rooms and rates will be displayed per hotel.

      Do you offer special long stay rates?

      A home away from home - of course you can extend your stay with us! If your stay exceeds 30 consecutive nights you benefit from discounted long stay rates. For more information, please get on touch with our reservations department via +49 89 2000159-2244 or by email to booking@bold-hotels.com. Please find further info on longstay on our website.

      Is there a fee for an additional person in the room?

      In case you would like to welcome an additional person in your room, the fee is €10 per night in the existing bed, excluding breakfast. If you need an extra bed or want to use the sofa bed, the extra charge is €15 per person and night, excluding breakfast, subject to availability. There are special rates for children, depending on their age.

      How can I change or cancel my booking?

      Direct booking via website
      You may cancel or change your booking made via our website yourself using the link on your booking confirmation or conveniently with our help at +49 89 2000159-2244 or via email to booking@bold-hotels.com

      Direct booking via the reservations department
      You can also easily change or cancel a booking made through our reservations department with our help at +49 89 2000159-2244 or by email to booking@bold-hotels.com.

      Booking via an online booking portal
      Should you have made your booking via e.g. booking.com or HRS, please contact their customer service/website. Please refer to your booking confirmation for the relevant contact details.

      Are there any costs involved if I cancel my booking?

      Depending on the rate booked, there are varying cancellation conditions. Please refer to your booking confirmation for details and if any fees are applicable.

       

  • Arrival & Departure

    • How long is the reception desk at the Bold Munich Giesing open?

      Our team is happy to be at your disposal 24 hours a day.

      When can I check into the room on the day of arrival?

      On the day of your arrival, you will be able to use your room from 3 pm onwards.

      Until what time is it possible to check out?

      On your day of departure you can use your room until 11 am.

      Is a late check-out possible?

      If you don't want to leave just yet: subject to availability and for a fee, you can also check out after 11 am. To arrange for a late check-out, please contact our reception in advance.

  • Room facilities

    • Are there different room categories at the Bold Munich Giesing?

      We offer four different room categories, which vary in terms of facilities and special features such as access to a roof terrace, a premium-fitted kitchenette or a sofa bed. You can also find more detail about our room categories on our website.

      For more information, please contact our reservations department at +49 89 2000159-2244 or email booking@bold-hotels.com

      Is Wi-Fi available?

      All our hotels keep you digitally connected to the world - free of charge.

      Are the rooms at the Bold Munich Giesing air-conditioned?

      There is no air conditioning, however the rooms have temperature control for warming and cooling. Ventilation is made convenient by large windows and some rooms also come with balconies or terraces.

      Is there a hairdryer in the room?

      No worries about a bad hair day! Every room at the Bold Munich Giesing is equipped with a hairdryer.

      Do the rooms have a fridge?

      In the categories Bold Studio and Bold Deluxe Studio you have a fridge at your disposal.

      Is there a minibar in the room?

      There is no minibar, but stop by the hotel bar instead, where our bartenders will have you hooked up with signature drinks. There is also a vending machine in the basement offering a wide selection of snacks and drinks for those in-between munchies.

      Are the rooms equipped with a safe and a phone?

      We don't have phones in our rooms at Bold Munich Giesing. Considered there is also no safe in the rooms, our team is happy to keep an eye on your valuables in a safety deposit box at the reception.

      Are there rooms with wheelchair access?
      How can I book them?

      We offer barrier-free rooms, which can be booked subject to availability directly via our reservations department by phone at +49 89 2000159-2244 or by email at booking@bold-hotels.com.

      When can I pay for my stay?

      In all our hotels, you will pay on arrival at the latest. For more information, please refer to your booking confirmation.

      Which credit cards can I use to pay?

      The following credit cards are accepted: MasterCard, VISA Card, American Express Card. You can also pay conveniently by EC card/Maestro, Apple Pay or, of course, cash in Euro on arrival.

  • Bar, Laundry & else

    • Is there a hotel bar? When is it open?

      The bar at Bold Munich Giesing is open around the clock and serves delicious drinks.

      When is time for breakfast at the Bold Munich Giesing?

      You can recharge your batteries for the day Monday to Friday from 6.30 am to 10 am and on weekends and public holidays from 7 am to 11 am.

      Are there any vegan options offered for breakfast?

      Most of our dishes are vegetarian and some are vegan and/or gluten-free. If you have any intolerances or preferences, please let us know. We're sure you'll find delicious alternatives.

      Can I smoke in the room?

      All Bold Hotels are non-smoking. For smoking breaks, you can use our terrace at Bold Munich Giesing or the entrance area in front of the hotel. You will also find ashtrays here.

      Is there a laundry and ironing service?

      The laundry service will be happy to take care of any creases or stains. You are also welcome to use our coin-operated washing machine and dryer in the basement. Washing powder is available at reception for a small fee. You can also borrow an iron and ironing board free of charge, subject to availability.

      Is there a lunch and dinner menu?

      Bold Munich Giesing offers hot and cold snacks at the bar & eatery from 12 am to 10 pm. If you're worried about cravings in between: the vending machine in the basement has got you covered.

      Does Bold Munich Giesing have a meeting room?

      We cooperate with a partner in the immediate vicinity of the hotel. To benefit from the special conditions we have negotiated for a meeting room, please contact our reservations department at +49 89 2000159-2244 or by email at booking@bold-hotels.com.