You can rely on us
We welcome you again at our hotels in Munich and Frankfurt.
To ensure a relaxed and carefree stay, our team has been working tirelessly to implement comprehensive hygiene & protection measures.
On this page, we always transparently keep you up to date on the current measures, which we regularly evaluate, develop further and adapt to the applicable regulations as well as to recommendations of the authorities and experts.
We do everything in our power to ensure that you have a carefree stay at one of our Bold Hotels - in every circumstance.
Please note that we are unfortunately not allowed to welcome guests who have been in contact with COVID-19 patients within the last 14 days and/or guests who suffer from unspecific symptoms or respiratory symptoms of any severity.
In order to comply with the applicable distance regulations, we pay attention to a limited number of people per room in the public areas of our hotels. Distance markings help you to maintain the minimum distance of 1.5 metres to the next person. As an additional protective measure, dividers made of Plexiglas have been installed at the reception. The routines of our housekeeping, kitchen and front office teams have also been completely revised to comply with the new safety distances and hygiene standards.
All guests, including those who have been vaccinated or have recovered, are required to wear an FFP2 mask in the indoor areas of our hotels. For your health and ours, we kindly ask you to put on a mask before entering the hotel and any time you move around in the public areas. In the outdoor areas of the hotels, the wearing of a medical mask is sufficient. Please take note of the current regulations in force at your destination.
We kindly ask you to pay by credit card at the hotel or to book on our website and pay online. If you wish, you can also conveniently receive your invoice as a PDF via e-mail. You can then pick up your room card at the reception desk upon check-in.
You are not in town for business reasons? Then we ask you to show a negative COVID test (not older than 24 hours) or proof of immunity at check-in. Fully vaccinated, recovered and business travellers are exempt from the test requirement. Our hotel team will be happy to assist you with questions and information on testing offers in the proximity of our hotels.
To ensure you have a carefree and relaxing stay in our hotels, we have increased the frequency as well as the intensity of all cleaning procedures significantly. Before and after each stay, all rooms are intensively cleaned, aired and disinfected. We wash our bed linen with a certified disinfecting washing process that kills germs and viruses during laundering. We regularly disinfect frequently used objects and surfaces, such as door handles or switches. We are happy to offer you an additional air disinfection with our ozone device (fee: 15 €) - please let us know at least 48 hours prior to your arrival if you would like us to arrange this.
We have disinfectant dispensers in the entrance area of the hotel and in the toilets, which can be used free of charge at any time.
At our hotels in Munich, you can continue to start the day well-fuelled. For your safety, we are currently offering an individually composed breakfast box with fresh and delicious ingredients. Just tell us the night before what you want for breakfast the next morning. We'll pack everything securely and have it ready for you to pick up the next day.